Last updated: February 9, 2026
Karl’s Plumbing Heating & Cooling (we, us, or our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Service address
- Details about your service request
How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries
- Schedule and manage appointments
- Provide plumbing, heating, and cooling services
- Communicate with you about your service requests and job status
- Process payments
SMS/Text Messaging
When you text Karl’s Plumbing Heating & Cooling at (800) 721-3200 or (718) 263-8600, you consent to receive SMS messages from us regarding your service inquiry, appointment scheduling, and job status updates.
Information Collected: When you text us, we collect your phone number and the content of your messages to respond to your inquiry and provide services.
Message Frequency: Message frequency varies based on your service needs and conversation.
Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us unless you re-initiate contact.
Opt-In: You may opt back in at any time by texting START to our number or by initiating a new conversation.
Help: For assistance, reply HELP to any message or call us at (800) 721-3200 or (718) 263-8600.
Costs: Message and data rates may apply. Check with your mobile carrier for details.
Data Sharing: We do not share, sell, or distribute your mobile phone number or SMS opt-in information to third parties for marketing or promotional purposes. Information may be shared with service providers who assist us in delivering messages (e.g., our SMS platform provider) solely for that purpose.
Carriers: Carriers are not liable for delayed or undelivered messages.
Cookies and Analytics
Our website uses cookies and third-party analytics services (such as Google Analytics) to understand how visitors use our site. This helps us improve our website and services. You can control cookies through your browser settings.
Third-Party Sharing
We do not sell or trade your personal information. We may share information with trusted third parties solely as needed to provide our services, such as payment processors and our SMS messaging platform, or as required by law.
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy, contact us at (800) 721-3200 or (718) 263-8600.
